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Return Policy

All products purchased from our website may be returned within 7 days of purchase for a full refund. All return orders are subject to return shipping fees. To initiate such a return, please contact us at concierge@lagoframe.com.

Please include your product’s serial number and full return shipping address in your message to us, and we will issue a returns authorization and arrange from a pick up of the LAGO products.

This returns policy is also valid for our accessories products, with the restriction that ear pads and cables purchased as accessories can only be returned if they have not been used. Products purchased from one of our authorized resellers will follow the reseller’s returns policy. LAGO does not accept returns or exchanges of LAGO products purchased from other retailers.

Furthermore, we do not accept returns or deliveries without a valid returns authorization from our LAGO Concierge Team Member at concierge@lagoframe.com.